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Terms & Conditions

Last Updated: 17 August 2017

1. WHO ARE WE? is a website (referred to as the “Site”) of Hatch Label Ltd ("We" "us", "our" or “Hatch Label”). Hatch Label Limited is a company registered in England and Wales under registration number 10645416, having its registered address at 3rd Floor 207 Regent Street, London, United Kingdom, W1B 3HH.

More information about us can be found at

This Site and our related services are made available to you in accordance with the following Terms and Conditions. Please read these Terms and Conditions carefully. By using this Site you indicate your agreement to them. We recommend that you print a copy of this document for future reference.

If you use other aspects of our services, including any interactive areas of this website, you will be subject to our service specific terms and conditions and privacy policy.

By using this Site you represent and warrant that you have read and consented to our website Privacy Policy and Cookies Policy.

To use certain features of this Site when processing your order, you will need to register and set up an account. Registration requires you to provide information about you to us. This information must be true, accurate and up to date in all respects. Should any of your information change, please notify us at

In order to register and be eligible to make orders through our services you must be over the age of 18 and possess a valid credit/debit card acceptable by us. 

Accounts are password protected. Your password should be unique and kept secure. In the event of any breach of security or unauthorised use, you must notify us immediately. For further details on use of personal data, please refer to our Privacy Policy.

By placing an order you are offering to purchase an item directly from the relevant third party designer (the “Seller”). Upon acceptance of the order, a contract is formed between you and Seller and will relate only to those items in the email confirming your order will be dispatched. 

Where a contract is made between you and the Seller, Hatch Label will act as agent and the Seller as principal. Hatch Label will have no contractual obligations pursuant to the contract of sale between the Seller as principal and you as the customer.

All orders made through Hatch Label are subject to availability, acceptance and confirmation of the order price by the Seller. Items saved to your shopping basket are not guaranteed or reserved and may be purchased by other customers. 

Hatch Label offers products for sale that are in stock and available for dispatch from each Seller. Once an order has been placed, you will receive an email from us acknowledging receipt of the order. This email is NOT a confirmation. If your order has been accepted you will receive a confirmation email containing a tracking number when your item(s) have been despatched.

Hatch Label accepts all major valid debit and credit cards through our online payment facility. Prices of the items available on the Site are in GBP and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of manifest error. 

From time to time, prices are subject to change in response to changes in currency exchange rates, sale periods and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted by the Seller.

If your credit/debit card is not denominated in Sterling, the final price of your order will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the payment.

Hatch Label reserves the right to refuse to process any transaction at its sole discretion. Such refusal will not render Hatch Label liable to you or any third party. 

Delivery costs will not be included in the price and will be charged in addition. The delivery costs will vary depending on the items ordered and your delivery address. The cost applicable to the delivery of your order will be clearly outlined at checkout before you complete your order. This includes an aggregated shipment for all items in your basket at checkout.

Beneficial ownership of the item(s) transfer to you once your order has been delivered to the address you provided. 

Please note that the delivery times appearing on the site are estimates and are to be used as a guide only. In any event, we will deliver the goods to you within 30 days of the day on which your order has been accepted by the Seller and you have received an email confirming your item(s) will be despatched. Hatch Label is not responsible for any delays caused by destination customs clearance processes or an event outside of our control.

Customers purchasing from certain countries outside the UK may incur relevant import duty and tax. These costs will be charged for the items purchased and shipping costs only. Import duty or tax costs will be the responsibility of the customer and must be paid you. Hatch Label has no control over the charges incurred. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Hatch Label will not be liable for any breach of law or regulation by you in connection with your purchase.

Please see our Returns Policy for information on returns. Please note that the Seller may refuse to refund the item(s) you have ordered pursuant to their specific terms of sale.

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.

Right to Cancel under the ICACRs

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.

To exercise the right to cancel, you must inform us by letter to: Customer Care Department, Hatch Label Limited 3rd Floor 207 Regent Street, London, United Kingdom, W1B 3HH, or by email to: 

Once the products are returned to the relevant Seller you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to the Seller.

If you cancel an order within the 14 day period, we will process the refund due to you as soon as possible. In any case your refund will be completed within 14 days after the day on which the Seller received your return, or if earlier, the day on which we receive confirmation that you have returned the item(s) to the relevant Seller’s address.

This Site including the intellectual property rights subsisting in its content, source code, design, navigational layout and databases ("Materials") are owned by or licensed to Hatch Label.  Your use of the Site and its Materials grants no rights to you in relation to any copyright, trademarks, designs and other intellectual property rights relating to the Materials. You are permitted to use the Site and its Materials only if you comply with these website Terms and Conditions.

If you wish to copy or use any Materials, including without limitation any image, logo or excerpt from this Site you must contact us first for permission, which is at our absolute discretion.

Unless we grant you explicit permission in writing, you are not permitted to use such Materials otherwise than directly for the purpose, and for the temporary period, of your browsing this Site for your honest, bona-fide personal use. 

We reserve all of our legal rights and remedies in respect of misuse of Materials from this Site.

You may only access this Site in compliance with all applicable laws, regulations and codes of conduct applicable to you, and for your honest, bona-fide personal use.

You may only access this Site using a desktop or mobile web browser.  You must not (for example) automatically or programmatically access this Site, including without limitation through the use of 'screen scraping'.

You must not:

  • attempt to access any part of this Site which is not clearly and obviously made available to you via the public navigational menus and links on this Site;
  • attack our site via a denial of service (distributed or otherwise) or any other attack; 
  • try to reverse engineer or decode any technology or protocol used for the technical operation or administration of this Site; or 
  • try to gain access to any hidden, non-public or protected area of this Site, without prior written permission from us.

Hatch Label cannot guarantee that there will be no interruptions to or errors in the Site or in its Materials, nor does it warrant that the Site or its Materials are up-to-date or accurate or compatible with your or any third party equipment or software, or free from viruses or malware.

You must not rely on the Materials on this website for any particular purpose. Access to this Site and the use made of the Materials contained on this Site is the exclusive responsibility of the user.  Certain Materials are made available as a convenience only and are not intended to be relied upon including (without limitation) as up to date or always available. 

To the fullest extent permitted by law, Hatch Label excludes all conditions, warranties, representations or other terms which may apply to the site or any of its content, whether express or implied.

Hatch Label disclaims responsibility and to the fullest extent permitted by law will not be liable whether in contract, tort (including without limitation negligence), breach of statutory duty, or otherwise, for any loss, damage or injury that is related to or may result from, whether directly or indirectly, any access to or use of the site or any of its materials, including without limitation any loss, damage or injury resulting from the malfunction of the site or any breach of security of the Site.

Hatch Label assumes no responsibility whatsoever in respect of connection to the content of third party websites linked to from the Site, nor does it guarantee the absence of viruses, security or integrity of the content of any third party web site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.

Hatch Label reserves the right, at any time and without prior warning, to alter or update the Site, including these Terms and Conditions. The date upon which these Terms and Conditions were last updated is shown above. Please do check back here from time to time to make sure that you remain fully aware of your obligations.

These Terms and Conditions and the formation of this agreement (and any non-contractual disputes or claims between us) are governed by English law. The courts of England and Wales will have exclusive jurisdiction over these Website Terms and Conditions (including as to their formation or validity) and/or any dispute arising out of or relating to the Website.

Nothing in these Website Terms and Conditions is meant to restrict or prevent you from exercising any legal rights which cannot be so restricted or prevented according to applicable laws.

Should you have any queries please contact customer support at: