Last updated: 24 May 2018
1. WHO ARE WE?
This website www.hatchlabel.com is owned and hosted by Hatch Label Limited (“We” “us”, “our” or “Hatch Label”). We provide online services for the sale of premium activewear, swimwear and other items from a range of brands (our “Services”).
The term “Services” refers to our online services, our pages on third party social media platforms such as Instagram, Facebook and any other websites from time to time. If you use any of our Services, we will refer to you using the terms “visitor”, “you”, “your”, “yours” in this policy.
2. WHAT IS THIS DOCUMENT?
We process certain information about you when you visit and use our website. Some of that information may be identifiable (referred to as “Personal Information”).
- What Personal Information we collect from you
- How we use the information collected from you
- Legal grounds we rely on for the processing of your Personal Information
- Who we share your information with
- Marketing Communications and your rights to Opt-out
- Where your Personal Information is stored and processed
- How long we keep your Personal Information
- Your rights relating to your Personal Information
- Safeguarding your Personal Information
- Links to other websites
- Changes we can make to this policy
- How to contact us about this policy
4. WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU
4.1. Membership details
We will process your name, e-mail address and contact telephone number when you register or subscribe for our Services. We may also collect a variety of additional information from you, including your birthday, gender, home address, password details, sizing, shopping preferences, shopping history and other such information as may be required when using our online services.
4.2. Payment details
We will process information about your payment card details, billing address and shipping address that we require for the purpose of recording and processing your order. This may include information about you received from our payment processor or bank, for example, whether payment has been authorised and verified.
4.3. General correspondence
We will process information about you, if you contact us directly or interact with us in any other way, such as via social media or by clicking on an advert on our website or a third party website, commenting on any blogs or features in our Services, subscribing to promotions or completing surveys. This information will include your name, email address and contact details.
4.4. Use of our website
We collect some technical and statistical information about your use of our website, including:
• the Internet protocol (“IP”) address used to connect your computer, laptop or device to the internet.
• details of your web browser version and type, operating system and platform (as applicable to the device you are using).
• information about your visit to our site including the route you take through and from our website (including date and time); pages that you viewed; lengths of visits to certain pages and page interaction information to help us improve our website.
This technical and statistical information is typically anonymous but may identify you in certain circumstances (“Technical Data”). Where it does identify you, we treat it as Personal Information.
Our service provider Google Analytics also collects Technical Data from you in the course of providing anonymous information to us about the use of our website. For more information on how Google Analytics uses Technical Data, you can visit here: https://support.google.com/analytics/answer/6004245?hl=en-GB
5. HOW DO WE USE THE INFORMATION COLLECTED FROM YOU?
As well as the obvious and direct uses of your Personal Information for the purposes noted above, your Personal Information may be processed in the following ways:
• to improve our Services, browsing experience and optimise the use of our website;
• to protect Hatch Label, for example to protect against threats such as fraud or physical or cyber-attacks; and
• to create anonymous data for use in the course of our business, for example to see which elements of our Services are most popular. Once anonymised, this data will no longer identify you and so will cease to be Personal Information.
6. LEGAL GROUNDS
Hatch Label processes your Personal Information under certain legal grounds, depending on how you interact with our website and Services.
When you purchase products from our website, we need your Personal Information to fulfil your contract for sale with the brand supplying the product. For example, we need your payment details to complete the order and your contact details to arrange delivery of the order to the correct address.
We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.
7. WHO DO WE SHARE YOUR INFORMATION WITH?
We may share your Personal Information (i) with our third party service providers as part of the operation of our business (for example, to provide our Services, enhance the functionality of our online services, to obtain information necessary to reply to your correspondence and enquiries or to process your order), (ii) to our third party business partners to enhance our Services (for example, to source the right products for you, to obtain effective targeting of our marketing campaigns, to collaborate with designer brands and develop new products) or (iii) to pursue our legitimate interests such as in respect of a proposed sale of all or a part of our business.
We may also share your Personal Information with other organisations or individuals when we have a good-faith belief that it is reasonably necessary to:
• meet any applicable law, regulation, legal process or enforceable governmental request;
• enforce applicable legal terms and conditions or our other legal rights, including investigation of potential violations; and
• detect, prevent, or otherwise address fraud, security or technical issues.
7.1 INTERNATIONAL TRANSFERS OF YOUR PERSONAL INFORMATION
The Personal Information we collect and process in the context of our website will be stored by Hatch Label in the UK. Some of the data recipients with whom Hatch Label shares your Personal Information may be located in countries other than the UK and in some circumstances outside the European Economic Area (“EEA”) and Switzerland.
8. MARKETING COMMUNICATIONS
If you subscribe to our mailing list and have an account with Hatch Label, we may use your Personal Information for the purposes of advertising our Services, including advertisements that are targeted based on your use of our website or Services. These may include alerts for new products, exclusive offers, updates on emerging brands and articles of interest. Marketing communications you subscribe to will only be sent by Hatch Label.
You can opt-out of receiving Hatch Label marketing emails by modifying your preferences and following the opt-out instructions included at the bottom of the email. Alternatively, you can contact us at the details below.
9. WHERE IS YOUR PERSONAL INFORMATION STORED AND PROCESSED?
We will process and store your Personal Information in our IT systems, which includes cloud hosted IT systems. We employ organisational and technical methods to secure your Personal Information, and require that our service providers do the same.
If you are based in the EEA note that your Personal Information may be transferred, processed and stored outside of the EEA, for example in connection with our use of cloud hosted IT systems. We employ measures to verify that the recipient of your Personal Information has adequate processes and mechanisms in place to safeguard your Personal information.
10. SAFEGUARDING YOUR PERSONAL INFORMATION
If you would like to exercise this right please send your request to the above contact details. Please be aware that in some cases we may not be able to process your request, for example, if it is technically impractical, risks the privacy of others, or causes a disproportionate burden on us.
207 Regent Street
Hatch Label values your right to privacy. At all times, we will offer you the opportunity to unsubscribe from any service or marketing communication to which you have subscribed. Any direct marketing you receive from us, will tell you how to unsubscribe. If you have any enquiries, please contact our Customer Care team: firstname.lastname@example.org
If you contact us with a complaint in respect of your Personal Information we will assess the issue with the aim of resolving it within a timely and effective manner to ensure it is dealt with. In certain circumstances, you may also lodge a complaint with the relevant supervisory authority in the country in which you reside.
Last Updated: 17 August 2017
1. WHAT IS A COOKIE?
A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Site may not operate correctly. Other technologies are used for similar purposes as a cookie on other platforms where cookies are not available or applicable.
We use two different categories of Cookies as follows:
2.1. "Strictly Necessary Cookies"
These Cookies are an essential part of our log in system and other interactive parts of our website. They contain a "session ID" which is a unique number that identifies you to our site. We use them to track users’ preferences, make sure that you stay logged into our website from page to page and can use our interactive features correctly to allow for an easier online shopping experience. Without these cookies, certain Hatch Label services cannot be provided.
These Cookies are not shared with third parties other than our website developers as necessary for them to support and develop the site.
Unless you ask us to remember you from visit to visit (in which case we will use a Cookie to do so), these Cookies will automatically expire shortly after the end of your visit to our site.
2.1. "Performance Cookies"
For this we use a third party service called Google Analytics operated by Google, Inc. Google Analytics sets Cookies containing "tracking IDs" which are unique numbers that identify you to the Google Analytics servers (which may be based in multiple locations worldwide including the United States of America).
Google Analytics collects performance data such as which pages you visit, the number of pages you visit, and how long you spend on our site. Google Analytics also collects technical information about your web browser, computer and internet connection (“Technical Information”). Google Analytics does not store your personal information except incidentally in circumstances where your Technical Information is classified as Personal Information (for example when your IP address can easily be used to reveal your identity – possible in some cases but not others).
Further information about Google Analytics' use of your data, including how to set your browser to refuse these Cookies, can be found here: http://www.google.com/analytics/learn/privacy.html
Certain Performance Cookies will be saved on your computer for up to two years following your last visit, in order to recognise your visits from time to time.
3. HOW DO I DISABLE COOKIES?
You can remove Cookies at any time by clearing these Cookies from your browser. You can also set your browser to refuse to accept Cookies. Refer to your browser's "Help" function for further details.
Further, in order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics code on this site to stop data being sent to the Google Analytics servers. The Google Analytics Opt-out Browser Add-on does not affect usage of this site in any other way.
Information on deleting or controlling cookies is available at http://www.allaboutcookies.org/. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain features of Hatch Label’s website.